Last Updated: August 24, 2026
Thank you for purchasing from Nxoro.
Since our products are digital products, they are generally delivered electronically and cannot be physically returned. Please read the following policy carefully before making a purchase.
1. Digital Products
All products sold through Nxoro are digital products. Once your order has been successfully completed and the product has been delivered, accessed, or downloaded, the purchase is generally considered final.
Because digital products cannot be physically returned, we generally do not accept returns or provide refunds for change of mind or accidental purchases.
2. When You May Request a Refund
A refund request may be considered in situations such as:
- You were charged multiple times for the same order.
- You paid successfully but did not receive the purchased product or access details.
- The purchased product is technically defective or inaccessible and we are unable to resolve the issue.
- The product received is substantially different from the product description.
- A payment was made due to a verified technical error on our website.
Refund eligibility will be reviewed on a case-by-case basis.
3. Non-Refundable Situations
Refunds generally will not be provided for:
- Change of mind after purchase
- Accidental purchase
- Failure to read the product description before purchasing
- Failure to use or download the purchased product
- Compatibility issues that were clearly mentioned in the product description
- Loss or misuse of access credentials caused by the customer
- Products that have already been successfully delivered and accessed, where no technical issue exists
4. How to Request a Refund
If you believe you are eligible for a refund, contact us as soon as possible.
Please provide:
- Your full name
- Order number
- Email address used for the purchase
- Date of purchase
- Reason for the refund request
- Relevant screenshots or other supporting information, if applicable
Email: info@nxoro.com
WhatsApp: +91 83197 71064
5. Refund Review
All refund requests are reviewed individually.
We may request additional information to verify the purchase and understand the issue before making a decision.
If approved, the refund will be processed through the applicable payment method or payment provider, subject to their processing timelines.
6. Duplicate Payments
If you have accidentally been charged more than once for the same order, please contact us with the relevant transaction details. After verification, the duplicate payment may be eligible for a refund.
7. Order Cancellation
Because digital products may be delivered immediately after payment, cancellation may not be possible once the product has been delivered or access has been provided.
If you need to cancel an order, contact us as soon as possible after placing the order.
8. Contact Us
For questions regarding refunds, returns, or your order, please contact:
Nxoro
Email: info@nxoro.com
WhatsApp: +91 83197 71064
We are committed to providing our customers with a reliable and satisfactory digital shopping experience.